空服员不辛苦 (转贴一位同行的朋友也为自己有所更改)
空服员不辛苦只是生活作息不正常,也许凌晨3点就要起床整理行李穿戴整齐,也许半夜12点笑容灿烂地站boarding gate欢迎登机.
空服员不辛苦只是常常离家出走,和从不相识的同伴浪迹天涯.即使希望在这些浪漫的情境中,身边陪着的不是家人,情人,好朋友.
空服员不辛苦只是要背诵绕口的normal door operation和emergency landing/ditching每趟飞行前briefing必被询问的基本题.
当然还包括整本hand book的safety相关专业知识,害怕被off load紧张地快无力,总是不断地复习再复习,也为了年度复训(Recurrent Training).
空服员不辛苦只是不论失恋,遇到什么麻烦,被乘客莫名其妙开口大骂随时随地都要挂着专业的亲切笑容还要表现出始终喜悦的心情.
空服员不辛苦只是工作环境不佳,空间狭小易碰撞受伤,手脚上都是不知何时发生的黑青躁音轰隆隆怀疑自己有重听倾向,客舱干燥皮肤粗糙,偶而来个评估考验你的能力(Assessment).
空服员不辛苦只是要跟时间赛跑,在boarding前或galley(厨房)内的忙乱,您无法想象,因为出现在乘客面前,我们得表现从容而优雅的仪态.
空服员真的不辛苦只是没有中秋节,圣诞节,情人节,除夕夜不能团圆,生日也许在某个异乡独自一人唱happy birthday.
空服员不辛苦只是遇到古怪性情的同事,还要假装故作镇定,一如往常,反正飞机会降落,不要太在意,不要想太多.
空服员不辛苦只是生活圈很小,八卦事很多,流言传来传去听听就好,为人处事谨言慎行.深怕有一天也会成为早餐会报中被讨论的主角.
空服员不辛苦只是容易被误解拜金,爱慕虚荣,非名牌不用,只想找个有钱人结婚.
空服员不辛苦只是卖duty free并没有抽成,东西少了,收的钱不对,还要赔上自己的薪水.另外要为找不到厕所里面马桶,垃圾桶的乘客收拾残局.
空服员不辛苦只是餐车很重,推久了伤腰,伤身,施力不当变铁手.乘客大件行李不下货舱又不自己放上overhead bin,就要被当作奴婢.
空服员真的不辛苦...
P/S:TYM,得到那么多,也要付出那么多,看你所拥有的,别看别人拥有的,生活会好过点.Ganbatte!!!
17 January 2007
10 January 2007
香 港 真 好
到 了 1:30am左 右 我 们 终 于 离 开了 Club.No.*9* , 去了湾 仔一 家 "知 粥常 乐 " 吃 个 宵 夜. 他 们 还 说 要 去 太 平 山 顶 呢 !哎 呀 !我 们 真 的 吃 不 消啦 !! ...累 坏 了!
最 后 他 们 叫 了 一 辆 的 士,也 为 我 们 付 账 了.真 的 过 意 不 去 我 们 一 整 晚 都 被 请 ,哈 哈 ,真 辛福.
原 来 从 香 港 岛 过 海 回 九 龙 隧 道收费 二 十 港 币 =RM10皮 水 很 贵 呀 !!!
这 里 只 不 过 是 室 外 ,如 果 想 避 开 迪 斯 可 的 噪 音 可 以 出 来 歇 一 歇...
这 位 先 生将 要 结 束 王 老 五 生 涯 , 所 以身 上挂了个牌 说 要收集几十 百 个 吻 ,就 差 那 么三 个.所 以 我 们献 上 了粗 吻 给 他 的 长袖衣 旁 . 希 望 他 早 点 回 家 ...慰 未 婚 妻..


其 实 兰 桂 坊 是 一 条 窄(zhai3) 长 的 斜 路.斜 路 上开 设 了 很 多 新 派 的 西 式 餐 厅 ,酒 吧 及迪斯 可 .这 里 便 聚 集 了 许 多 追 求 时 尚 夜 生 活 的 人 士 .越 夜 越 多 人 ,可 惜 没 有 明 星 看 .
大 家 都 熟 悉 的 兰 桂 坊 !!!
这 位 先 生将 要 结 束 王 老 五 生 涯 , 所 以身 上挂了个牌 说 要收集几十 百 个 吻 ,就 差 那 么三 个.所 以 我 们献 上 了粗 吻 给 他 的 长袖衣 旁 . 希 望 他 早 点 回 家 ...慰 未 婚 妻..04 January 2007
ESL(English Service Language)
今 天 终 身 美 丽 上 了一 堂 ESL.这 课 程 是 针 对 一 些 经 济 舱 里 资 格 较 深 的 空 中 服 务 员 而 设 的 .通 常 这 些 空 中 服 务 员 会 派 去 做 (L4)=简 称 为 看 设整 个 经 济 舱 的 小 头 .那 么 幸 运 的 我 也 被 安 排 上 了 这 个 课 程 .
整 个 课 程 主 要 的 是 少 说 SORRY,这 话 很 直 接 给 人 一 种 感 觉 是 我 做 不 到 /你 没 希 望 了 ,给 人 听了 很 反 感 .
1)Sorry sir,you can't smoke.(Pax asking to smoke)
2)Sorry sir,you can't use the first/business toilet.(Pax want to go/just came out from toilet)
3)Sorry sir,as our company policy,you are not allow visit the cockpit.
4)Sorry sir,you cant up grade.(during in flight)
5)Sorry sir,we only leave chicken.
How to avoid SORRY.Let try to break the ice say something or make something humour/funny...
1)Pax:Can I smoke?
Crew:Yes you can, but AFTER LANDING you will meet policeman/airport security guard.
Pax:Why?
Crew:Because Qatar Airways is non smoking Airlines.
Pax:~~~!!!
2)Pax was finish using the toilet or just want to go in the toilet.
Crew:I understand today flight is full, Ok fine you use the toilet,but i have to let you know this is first/business class toilet.
Pax:The toilet very dity or many people queue up for the toilet in economy.
Crew:Don't worry,I'll DRESS UP the toilet as much as CLEAN like first/business toilet, come follow me.(don't worry lie a bit.)
Pax:~~~???
3)Pax:May i visit the cockpit?
Crew:I know u like travelling, you like aircraft,but EVEN THOUGH ME can't get enter!What u want to see?The cockpit very narrow,you cant move even!!
Pax:~~~!!!
4)Pax:May i upgrade to the business class, Im holding FFP gold card.
Crew:Sir, Why you want to upgrade?You don't want to see me?Today you are in MY FLIGHT,I'll serve you the excellent service as much as business class.
(Smile always,try to joke a bit, if they are serious..)
Crew:Since you are travel a lot with Qatar Airways,sure you know the upgrading only done on ground.
(What he can do? If he say he dont know,will embarrass his own.)
(If he say:Yes I know sure he's not going to have his next step.)
5)Pax:I need lamb.
Crew:Sir, we still have the excellent choice the chicken, want to try it?
Pax :No,I want lamb only.
Crew:We run out of lamb today, believe me it is great choice of today.
Pax:I only take lamb. (annoyed)
Crew:OK,I try my best to check it out for you,but no promise.
(After check the whole cabin no lamb)
Crew:Sir, I've try my best,i check up with the whole cabin, don't have any lamb leave.Chicken is the best choice for you.(Smile).Hand in the tray to him.(Force/push him)
Crew:(speak slowly beside of his ear,actually lamb of today not so fresh.)(When he listen it, his laughing, if you brave to do it!!!)
Many crew try before.
其实终身美丽很少 讲 过 "对 不 起 "这 三 个 中 文 字 ,因 为 从 未 /很 少 伤 害 过 别 人 .但 是 英 语"SORRY"这 五个子母时常 用 !为 什 么 呢 ?很 容 易 开 口 ?好 听 ?是 的 ,我 常 对 乘 客说:Sorry sir,would you mind open your window blind .Sorry sir,toilet is occupant.Sorry sir, make you waiting.Sorry sir,i cant hear you...其 实 用 错 了 地 方 .
整 个 课 程 主 要 的 是 少 说 SORRY,这 话 很 直 接 给 人 一 种 感 觉 是 我 做 不 到 /你 没 希 望 了 ,给 人 听了 很 反 感 .
1)Sorry sir,you can't smoke.(Pax asking to smoke)
2)Sorry sir,you can't use the first/business toilet.(Pax want to go/just came out from toilet)
3)Sorry sir,as our company policy,you are not allow visit the cockpit.
4)Sorry sir,you cant up grade.(during in flight)
5)Sorry sir,we only leave chicken.
How to avoid SORRY.Let try to break the ice say something or make something humour/funny...
1)Pax:Can I smoke?
Crew:Yes you can, but AFTER LANDING you will meet policeman/airport security guard.
Pax:Why?
Crew:Because Qatar Airways is non smoking Airlines.
Pax:~~~!!!
2)Pax was finish using the toilet or just want to go in the toilet.
Crew:I understand today flight is full, Ok fine you use the toilet,but i have to let you know this is first/business class toilet.
Pax:The toilet very dity or many people queue up for the toilet in economy.
Crew:Don't worry,I'll DRESS UP the toilet as much as CLEAN like first/business toilet, come follow me.(don't worry lie a bit.)
Pax:~~~???
3)Pax:May i visit the cockpit?
Crew:I know u like travelling, you like aircraft,but EVEN THOUGH ME can't get enter!What u want to see?The cockpit very narrow,you cant move even!!
Pax:~~~!!!
4)Pax:May i upgrade to the business class, Im holding FFP gold card.
Crew:Sir, Why you want to upgrade?You don't want to see me?Today you are in MY FLIGHT,I'll serve you the excellent service as much as business class.
(Smile always,try to joke a bit, if they are serious..)
Crew:Since you are travel a lot with Qatar Airways,sure you know the upgrading only done on ground.
(What he can do? If he say he dont know,will embarrass his own.)
(If he say:Yes I know sure he's not going to have his next step.)
5)Pax:I need lamb.
Crew:Sir, we still have the excellent choice the chicken, want to try it?
Pax :No,I want lamb only.
Crew:We run out of lamb today, believe me it is great choice of today.
Pax:I only take lamb. (annoyed)
Crew:OK,I try my best to check it out for you,but no promise.
(After check the whole cabin no lamb)
Crew:Sir, I've try my best,i check up with the whole cabin, don't have any lamb leave.Chicken is the best choice for you.(Smile).Hand in the tray to him.(Force/push him)
Crew:(speak slowly beside of his ear,actually lamb of today not so fresh.)(When he listen it, his laughing, if you brave to do it!!!)
Many crew try before.
其实终身美丽很少 讲 过 "对 不 起 "这 三 个 中 文 字 ,因 为 从 未 /很 少 伤 害 过 别 人 .但 是 英 语"SORRY"这 五个子母时常 用 !为 什 么 呢 ?很 容 易 开 口 ?好 听 ?是 的 ,我 常 对 乘 客说:Sorry sir,would you mind open your window blind .Sorry sir,toilet is occupant.Sorry sir, make you waiting.Sorry sir,i cant hear you...其 实 用 错 了 地 方 .
02 January 2007
辞 旧 迎 新
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