ESL(English Service Language)

今 天 终 身 美 丽 上 了一 堂 ESL.这 课 程 是 针 对 一 些 经 济 舱 里 资 格 较 深 的 空 中 服 务 员 而 设 的 .通 常 这 些 空 中 服 务 员 会 派 去 做 (L4)=简 称 为 看 设整 个 经 济 舱 的 小 头 .那 么 幸 运 的 我 也 被 安 排 上 了 这 个 课 程 .
整 个 课 程 主 要 的 是 少 说 SORRY,这 话 很 直 接 给 人 一 种 感 觉 是 我 做 不 到 /你 没 希 望 了 ,给 人 听了 很 反 感 .

1)Sorry sir,you can't smoke.(Pax asking to smoke)
2)Sorry sir,you can't use the first/business toilet.(Pax want to go/just came out from toilet)
3)Sorry sir,as our company policy,you are not allow visit the cockpit.
4)Sorry sir,you cant up grade.(during in flight)
5)Sorry sir,we only leave chicken.

How to avoid SORRY.Let try to break the ice say something or make something humour/funny...
1)Pax:Can I smoke?
Crew:Yes you can, but AFTER LANDING you will meet policeman/airport security guard.
Pax:Why?
Crew:Because Qatar Airways is non smoking Airlines.
Pax:~~~!!!

2)Pax was finish using the toilet or just want to go in the toilet.
Crew:I understand today flight is full, Ok fine you use the toilet,but i have to let you know this is first/business class toilet.
Pax:The toilet very dity or many people queue up for the toilet in economy.
Crew:Don't worry,I'll DRESS UP the toilet as much as CLEAN like first/business toilet, come follow me.(don't worry lie a bit.)
Pax:~~~???

3)Pax:May i visit the cockpit?
Crew:I know u like travelling, you like aircraft,but EVEN THOUGH ME can't get enter!What u want to see?The cockpit very narrow,you cant move even!!
Pax:~~~!!!

4)Pax:May i upgrade to the business class, Im holding FFP gold card.
Crew:Sir, Why you want to upgrade?You don't want to see me?Today you are in MY FLIGHT,I'll serve you the excellent service as much as business class.
(Smile always,try to joke a bit, if they are serious..)
Crew:Since you are travel a lot with Qatar Airways,sure you know the upgrading only done on ground.
(What he can do? If he say he dont know,will embarrass his own.)
(If he say:Yes I know sure he's not going to have his next step.)

5)Pax:I need lamb.
Crew:Sir, we still have the excellent choice the chicken, want to try it?
Pax :No,I want lamb only.
Crew:We run out of lamb today, believe me it is great choice of today.
Pax:I only take lamb. (annoyed)
Crew:OK,I try my best to check it out for you,but no promise.
(After check the whole cabin no lamb)
Crew:Sir, I've try my best,i check up with the whole cabin, don't have any lamb leave.Chicken is the best choice for you.(Smile).Hand in the tray to him.(Force/push him)
Crew:(speak slowly beside of his ear,actually lamb of today not so fresh.)(When he listen it, his laughing, if you brave to do it!!!)
Many crew try before.

其实终身美丽很少 讲 过 "对 不 起 "这 三 个 中 文 字 ,因 为 从 未 /很 少 伤 害 过 别 人 .但 是 英 语"SORRY"这 五个子母时常 用 !为 什 么 呢 ?很 容 易 开 口 ?好 听 ?是 的 ,我 常 对 乘 客说:Sorry sir,would you mind open your window blind .Sorry sir,toilet is occupant.Sorry sir, make you waiting.Sorry sir,i cant hear you...其 实 用 错 了 地 方 .